🌸 SMB Enterprise — Customer Care Policies 🌸
Because you deserve a shopping experience as beautiful and seamless as our sarees 💖
🚚 Tampered or Wrong Delivery? We’ve Got You Covered!
We rely on trusted third-party delivery partners. But on rare occasions, here’s what to do:
- Received a tampered parcel? Don’t accept it. Let the delivery person know and inform us immediately.
- After receiving the parcel: Make a 360° opening video. Without it, we do not exchange products.
- Didn’t receive your parcel but marked as delivered? Notify us within 48 hours. We’ll verify with the courier.
- Still unsure after POD? If POD doesn’t match your case, we’ll raise the issue and resend if confirmed lost.
🛡 Your trust means the world to us, and we’re here to protect it.
🎨 Color Disclaimer — A Note from Our Studio
Color accuracy may vary due to screen settings and lighting. Some notes:
- Shades like blue, green, pink, purple reflect light differently
- Deep tones like black, navy blue, and chocolate may look similar
- Soft hues like white and grey may shift slightly in different light
✨ Every product passes a final quality check before shipping.
❌ Cancellation Policy
- Cancellations accepted within 12 hours of placing the order.
- Send a message on WhatsApp: +91 8585818936
- Working Hours: Mon–Sat, 11 AM – 6 PM (Closed Sun & bank holidays)
- If the order is shipped, cancellation is not possible.
- Refunds, if eligible, will be processed within 7 working days.
🔄 Return & Exchange Policy
We only exchange products with genuine defects. Returns are not accepted.
🧵 For Damaged/Defective Products:
Email us within 12 hours of delivery:
- 📧 admin@smbtrends.in
- Attach a clear photo and short description
- We’ll verify and arrange a free exchange
🔔 Still have questions?
- 📱 WhatsApp: +91 8585818936
- 📧 Email: admin@smbtrends.in
